Monday 04/29/24 at 12:08 PM

UW Information Technology is aware of an issue that is causing changes to email forwarding to not fully propagate within Proofpoint. This is resulting in some mail going to the old destinations and some going to the new destinations.

The Proofpoint vendor has implemented a fix that appears to address the issue. Users are reporting successful changes; however, there may still be intermittent, longer than normal delays with new forwarding changes, including additions for new users.

UW-IT engineers and Proofpoint are continuing work to identify the problem and implement a permanent fix.  

The next update will be provided at 12:00 pm on Tuesday 4/30/2024 unless more is known earlier.

Next update: 04/30/2024 12:00 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Friday 04/26/24 at 12:26 PM

UW Information Technology is aware of an issue that is causing changes to email forwarding to not fully propagate within Proofpoint. This is resulting in some mail going to the old destinations and some going to the new destinations.

The Proofpoint vendor has implemented a fix that appears to address the issue, and UW-IT Engineers are continuing to investigate to assure the fix has resolved the issue.

The next update will be provided at 12:00 pm on Monday 4/29/2024 unless more is known earlier.

Next update: 04/29/2024 12:00 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Thursday 04/25/24 at 04:43 PM

UW Information Technology is aware of an issue that is causing changes to email forwarding to not fully propagate within Proofpoint. This is resulting in some mail going to the old destinations and some going to the new destinations.
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The Proofpoint vendor deployed a fix for this issue at 1:00 pm on 4/25. UW-IT Engineers are actively monitoring for confirmed resolution to this problem before resolving this incident.
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The next update will be provided at 12:00 pm on Friday 4/26/2024 unless more is known earlier.
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Next update: 04/26/2024 12:00 pm

Information sent to the eOutage mailing list is also posted online:
  http://www.washington.edu/eOutage/

Thursday 04/25/24 at 03:08 PM

UW Information Technology is aware of an issue that is causing changes to email forwarding to not fully propagate within Proofpoint. This is resulting in some mail going to the old destinations and some going to the new destinations.

The Proofpoint vendor deployed a fix for this issue at 1:00 pm on 4/25. UW-IT Engineers are actively monitoring for confirmed resolution to this problem before resolving this incident.

The next update will be provided at 12:00 pm on Friday 4/26/2024 unless more is known earlier.

Next update: 04/26/2024 12:00 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Wednesday 04/24/24 at 12:10 PM

UW Information Technology is aware of an issue that is causing changes to email forwarding to not fully propagate within Proofpoint. This is resulting in some mail going to the old destinations and some going to the new destinations.

The Proofpoint vendor deployed a fix for this issue at 4:00 pm on 4/23. UW-IT Engineers actively monitored for confirmed resolution and found that the solution that Proofpoint deployed did not work.  

We have been notified that Proofpoint plans to try again with their system update at 4:00pm today (4/24) and UW-IT engineers will monitor again to confirm resolution to this problem before resolving this incident.

The next update will be provided at 12:00 pm on Thursday 4/25/2024 unless more is known earlier.

Next update: 04/25/2024 12:00 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Tuesday 04/23/24 at 05:09 PM

UW Information Technology is aware of an issue that is causing changes to email forwarding to not fully propagate within Proofpoint. This is resulting in some mail going to the old destinations and some going to the new destinations.

The Proofpoint vendor has deployed a fix for this issue at 4:00 pm today. UW-IT Engineers are actively monitoring for confirmed resolution to this problem before resolving this incident.

The next update will be provided at 12:00 pm on Wednesday 4/24/2024 unless more is known earlier.

Next update: 04/24/2024 12:00 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Monday 04/22/24 at 11:57 AM

UW Information Technology is aware of an issue that is causing changes to email forwarding to not fully propagate within Proofpoint. This is resulting in some mail going to the old destinations and some going to the new destinations.

This issue was identified at 11:10am on 04/22/2024 and UW-IT is working with Proofpoint to resolve this incident.  

The next update will be provided at 4:00pm on Tuesday 04/23/2024 unless more is known earlier.

Next update: 04/23/2024 04:00 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use Submit an Incident Report.