Major Computing and Network Outages

eOutage Alert

RESOLVED: Calls to UW-IT eFax customers are not going through

Friday 04/26/24 at 07:35 AM

Service to Campus eFax and RightFax numbers has been restored. However, the carrier has not completed all repairs.
We will continue to monitor. The next update will be sent at 9:30 AM.
Next update: 04/26/2024 09:30 am

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Thursday 04/25/24 at 04:51 PM

Update Message (04/24, 4:45)

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
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A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. The vendor is on site and actively troubleshooting the issue.
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UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
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The next update will be 08:45am on 04/26/2024 unless more is known earlier.
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Next update: 04/26/2024 08:45 am

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Thursday 04/25/24 at 02:44 PM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are monitoring the issue with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 4:45pm on 04/25/2024
.
Next update: 04/25/2024 04:45 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Thursday 04/25/24 at 12:43 PM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are monitoring the issue with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 2:45pm on 04/25/2024
.
Next update: 04/25/2024 02:45 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Thursday 04/25/24 at 10:44 AM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are monitoring the issue with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 12:45am on 04/25/2024

Next update: 04/25/2024 12:45 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Thursday 04/25/24 at 08:44 AM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are monitoring the issue with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 10:45am on 04/25/2024
.
Next update: 04/25/2024 10:45 am

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Thursday 04/25/24 at 06:45 AM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are monitoring the issue with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 08:45am on 04/25/2024

Next update: 04/25/2024 08:45 am

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Thursday 04/25/24 at 12:45 AM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are monitoring the issue with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 06:45am on 04/25/2024

Next update: 04/25/2024 06:45 am

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Wednesday 04/24/24 at 10:49 PM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are monitoring the issue with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 12:45am on 04/25/2024

Next update: 04/25/2024 12:45 am

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Wednesday 04/24/24 at 08:54 PM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are continuing to monitor the issue with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 10:45pm on 04/24/2024
.

Next update: 04/24/2024 10:45 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Wednesday 04/24/24 at 06:49 PM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes.
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are continuing to escalate with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.
The next update will be 8:45pm on 04/24/2024
.

Next update: 04/24/2024 08:45 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Wednesday 04/24/24 at 04:44 PM

UW Information Technology is continuing to investigate an issue which began 1:30pm on 04/24, relating to an inability to receive inbound faxes. At this time:
.
A telephone carrier issue continues to prevent fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are escalating with the carrier.
.
UW-IT Engineers are working on a resolution, but we currently do not have an estimated time to restore service.
.

Next update: 04/24/2024 06:45 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use https://uwconnect.uw.edu/sp?id=sc_cat_item&sys_id=13234c686f377900328c8bec5d3ee444'>Submit an Incident Report.

Wednesday 04/24/24 at 03:42 PM

UW Information Technology is aware of an issue affecting incoming calls to some fax numbers that began around 1:30pm on 04/24/2024.
.
A telephone carrier issue is preventing fax/modem calls from reaching some numbers for UW Campus, UW Medicine eFax and RightFax customers. UW-IT Engineers are working on a resolution.
.
The next update will be 4:45pm on 04/24/2024.
.

Next update: 04/24/2024 04:45 pm

For accurate and up-to-date information related to system incidents, visit the UW-IT Service Status web page on IT Connect: https://itconnect.uw.edu/servicestatus/ or call 1-866-368-8243.

Replies to eOutage notifications are not monitored. If you need to contact UW-IT, please use Submit an Incident Report.